Shipping policy
Because each item is handcrafted from the moment of purchase, we require anyone completing a purchase to acknowledge that there will be a delay between successfully completing an order and fulfillment of the order as laid out within our fulfillment policy.
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USPS FIRST CLASS MAIL INFORMATION:
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If any items are shipped via First Class Mail or First Class Envelope, please note that the tracking information Etsy provides is NOT a valid USPS tracking number. In order to get information about your item, Etsy uses a 3rd party app called Pitney Bows. You can track your item on their website here:https://tracking.pb.com/
*NOTE: Your tracking number would be a shorter number and start with a few '00'.
Previous orders have reported issues with tracking. We have found out that the tracking information provided by Pitney Bows is INACCURATE. To that end, after dealing with various customer issues and over a day wasted on calling around, we have found out that you cannot get a hold of anyone on the phone or email for further information. However we did determine from USPS that currently, USPS has stated that there is a 2-4 week delay in all First Class Mail & Envelope shipping. That is all the information we can provide at this time.
Please allow ample time for your package to arrive it it was shipped via one of these methods. If you have not received your item within 2-3 weeks after it was shipped, please message us and we will see what can be done. Shipping is completely out of our control, but we will do what we can to try and help. Thank you for your patience.
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HOLIDAY SHIPPING:
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I ship USPS Priority Flat Rate from the Chicagoland area ALWAYS (Holiday or not)!
Each item I create is HAND CRAFTED and MADE-TO-ORDER, thus I do NOT do any rush orders!
NO RUSH ORDERS ACCEPTED!
If you are looking for a product that is NOT Large Armor or the Masks, the fastest turnover time to ensure that you'll receive the product before the holiday in question is 2 weeks. If you order 2 weeks or more before the sed holiday, I will guarantee that I get my product out in time for the estimated shipping time to arrive before or on the holiday in question.
I AM NOT RESPONSIBLE OR LIABLE FOR ANY LATE PACKAGES DUE TO THE SHIPPING COMPANIES BEING DELAYED!!! I WILL NOT ACCOMMODATE FOR ANY LATENCY IN THE SHIPPING OF THE PACKAGE FROM THE SHIPPING COMPANIES!
Also, any items ordered closer than 2 weeks out to a holiday I CANNOT guarantee it's completion or arrival for the holidays. I will do my best, but again, I cannot guarentee anything. FOR SURE, I CANNOT DO ANY LARGER ORDERS OR LARGER ITEMS IN TIME FOR A HOLIDAY WITHOUT AT LEAST A MONTH'S NOTICE!
Check my announcements for exact dates to order by for the holidays to ensure you get your product made on time.