All payments are final, all sales are final. We do not accept returns. We do not issue refunds, partial or in full. Any declined transactions will be subjected to the order being cancelled.
You have 7 DAYS to pay your invoice/order before we consider an order abandoned/cancelled. NO EXCEPTIONS!
Terms & Agreement
By placing any order through our Shopify website, PayPal, email correspondence, or any other online means with DaSueDragon Designs, you agree to the terms set on this page as well as our shipping policies page, FAQs pages and other documentation outline on our website and other DaSueDragon affiliated websites, internet, and social media sites.
We DO offer payment plans for larger items, but ONLY if you setup a Custom Order/Commission through us. Any partial payments on normal shop items ordered will result in the order being cancelled and refunded.
How the Plan Works
DISCLAIMER: Please keep in mind every item is hand sewn, hand tooled, hand painted, hand-everythinged. We do not use a sewing machine or ANY type of machine to make these items. So understand that our pricing reflects the time that goes into each piece of art.
To begin, you will need to fill out a Custom Order Request when our requests are open. We may choose to temporarily make orders open to accommodate a request between batches if we deem the order able to fulfill.
After the request has been submitted, we will reach out and contact you about pricing and details. We will go over a payment plan if one is deemed necessary.
See below if a payment plan is deemed necessary:
*NOTE: Payment plans are only available for custom orders over $300. Terms are as follows:
In order for us to begin work on your item, half payment is REQUIRED before work begins. For each day that the half-down requirement hasn't been satisfied, those day will be added as an additional extension onto the estimated due date, therefore extending the estimated completion date.
Once half-down has been paid, we will begin work and halt the extension timer. Extensions will only be made upon request and agreement by both the artist and the buyer. Emergencies will be take into consideration on both the buyer's and maker's sides with valid proof of unexpected life/medical emergency.
Once work is completed you will have 90 days from the estimated completion date to pay the remaining balance. If the item is finished before the completion date, the 90 days does not start until the original estimated completion date. If an extension to the timing is issued, the NEW completion date is when the 90 days will begin. You can always ask about the timing of your payment requirements to double check. It will be posted on Trello as well. If payment is not sent after the 90 days the amount already paid and the item(s) commissioned are forfeit and belong to DaSueDragon Designs LLC.
We will not refund for any cancellations once work has started.
Paying Your Invoice
Once the details and pricing are finalized, we will use the provided email to invoice you via PayPal or Shopify. WE DO NOT ACCEPT ANY OTHER PAYMENT PLATFORMS!
You will be required to pay each invoice within 7 days of receiving it. You will be notified that your invoice has been sent.
We will send invoices out once the details and pricing has been agreed upon. All invoices will be required to be paid within 7 days of being sent out.
We will invoice via Shopify or PayPal, whichever the buyer prefers. THESE ARE THE ONLY TWO PLATFORMS WE OFFER AND WE WILL NOT ACCEPT ANY OTHER FORM OF PAYMENT WITH THE ONE EXCEPTION OF IN-PERSON PAYMENTS.
Unpaid Invoices(s) Policy & Terms
Any unpaid invoices will result in the loss of all progress on order payments, forfeit of the aforementioned order and any goods, data, and other materials that went into the project. All work will be halted. The order, along with any physical or digital goods related to the order, will be surrendered to DaSueDragon Designs with NO REFUNDS!
Proof of medical emergency may allow for a small extension. All proof must be submitted at least 24 hours before the final due date of the invoice. We will review each submission case-by-case.
All refunds will FIRST be agreed upon by both the buyer and the maker/seller. If an order has been deemed able to be refunded, both the Buyer and Maker/Seller must agree to the transaction before it is processed. Any requests for a refund without prior communication/discussion/agreement will not be honored.
WE DO NOT GIVE OUT REFUNDS WITHOUT PROOF OF ERROR/ISSUE, DISCUSSING, AND BOTH PARTIES AGREEING TO THE REFUND!
If an order has been deemed able to be refunded and agreed upon by both the Buyer and the Maker/Seller, we will refund back to the payment method used to purchase the order. If a partial refund is to be made and Shopify is unable to process the partial refund, a PayPal payment will then be sent to a valid email. We are unable to send payments through any other platform due to security issues. We apologize for the inconvenience.
Receiving Your Refund
We will send out a refund ONLY when the order(s) have been delivered back to the warehouse and delivery has been confirmed. We [DaSueDragon Designs LLC] will issue the refund within 3-5 business days of confirmation of package delivery back to the warehouse. This timing may be subject to change based on if we are away selling at a show, at which the time will only be extended based on the remaining days we are away.
*NOTE: By purchasing our products, the Buyer agrees that Medical emergencies are an exception and extensions will automatically be granted. We are disabled.