Refund policy
Shipping info and policies.
NO RETURNS ACCEPTED!!! (unless required by law)
Exceptions: Face Savers, Nose Savers.
DaSueDragon Designs is not responsible for any lost or stolen packages. Please allow for ample time for your package to arrive.
Once items have shipped, it is then in the hands of the carrier who is delivering the items. If you have not received items, please contact the carrier which was used for shipping. Unfortunately, shipping & delivery of the item is out of our [DaSueDragon Designs] control.
RETURN TO SENDER ITEMS:
If items are sent back to us [DaSueDragon Designs] for insufficient postage or damaged package we will re-package and repair the items and reship. If items are sent back due to being undeliverable or no one signed for them/picked them up, we will NOT re-ship unless the Buyer covers the shipping fees.
LOST ITEMS:
If you have not received your item, please allow a few more days to see if it shows up. If it does not, we will do what we can to try and help, but again, this is out of our control and we [DaSueDragon Designs] are not responsible for any lost or stolen packages.
PLEASE MESSAGE/CONTACT US IF YOU HAVE ANY ISSUES WITH YOUR ORDER!!!!
Both Buyer and Seller must be in agreement, after ample communication, that the package has been deemed "lost". At this point, if the Buyer requests another item to be sent out, the Buyer is responsible for all shipping fees. Buyers would also be responsible for shipping back the original items if they do end up receiving it and paying for the shipping cost to ship back the original items.
EU RETURNS & EXCHANGE POLICY:
Per, EU Law, we DO follow and accept the returns within 14 days of receiving the item(s). BUYERS ARE RESPONSIBLE FOR ALL VAT FEES AND RETURN SHIPPING!!! For any item over $25 (not including shipping & VAT fees), there is a 10% restocking fee for any returns and/or exchanges. Anything less than $25, there is no restocking fee.
Please message us if you have any questions or concerns BEFORE leaving feedback on Etsy!