Payment and Returns

I don't accept returns/cancellations 

But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

However we DO FOLLOW EU law. (Please see the EU Returns & Exchanges section for details.)

Exception for Face Savers & Nose Savers: We will accept returns and issue refunds ordered from anywhere in the world for Face Savers & Nose Savers ONLY! Not all masks are created equal, we understand. Please message us, before leaving feedback, within 7 days of receiving the item if there are issues.

If you have any questions or concerns about your order, BEFORE leaving feedback/review, please message us! We would be happy to help resolve any issues. We always strive to ensure customers receive 5-star worthy products.


Per, EU Law, we DO follow and accept the returns within 14 days of receiving the item(s). BUYERS ARE RESPONSIBLE FOR ALL VAT FEES AND RETURN SHIPPING!!! For any item over $25 (not including shipping & VAT fees), there is a 10% restocking fee for any returns and/or exchanges. Anything less than $25, there is no restocking fee.

Please message us if you have any questions or concerns BEFORE leaving feedback on Etsy!


If any modifications are necessary, our policy is you pay for shipping it to us and we will cover shipping back at lowest shipping rate. No rush shipping or priority shipping will be available.

For exchanges, the Buyer is responsible for all shipping (to and from) and the difference in cost of the value of the item(s) being exchanged.
If you do not pay, you do NOT get the product!! I will wait for one week for a payment and if I have not received anything then I will not ship. My 1-3 days for processing STARTS when you have paid me.