Shipping Policies
Shipping info and policies.
NO RETURNS ACCEPTED!!! (unless required by law)
Exceptions: Face Savers, Nose Savers.
DaSueDragon Designs is not responsible for any lost or stolen packages. Please allow for ample time for your package to arrive.
Once items have shipped, it is then in the hands of the carrier who is delivering the items. If you have not received items, please contact the carrier which was used for shipping. Unfortunately, shipping & delivery of the item is out of our [DaSueDragon Designs] control.
RETURN TO SENDER ITEMS:
If items are sent back to us [DaSueDragon Designs] for insufficient postage or damaged package we will re-package and repair the items and reship. If items are sent back due to being undeliverable or no one signed for them/picked them up, we will NOT re-ship unless the Buyer covers the shipping fees.
LOST ITEMS:
If you have not received your item, please allow a few more days to see if it shows up. If it does not, we will do what we can to try and help, but again, this is out of our control and we [DaSueDragon Designs] are not responsible for any lost or stolen packages.
PLEASE MESSAGE/CONTACT US IF YOU HAVE ANY ISSUES WITH YOUR ORDER!!!!
Both Buyer and Seller must be in agreement, after ample communication, that the package has been deemed "lost". At this point, if the Buyer requests another item to be sent out, the Buyer is responsible for all shipping fees. Buyers would also be responsible for shipping back the original items if they do end up receiving it and paying for the shipping cost to ship back the original items.
EU RETURNS & EXCHANGE POLICY:
Per, EU Law, we DO follow and accept the returns within 14 days of receiving the item(s). BUYERS ARE RESPONSIBLE FOR ALL VAT FEES AND RETURN SHIPPING!!! For any item over $25 (not including shipping & VAT fees), there is a 10% restocking fee for any returns and/or exchanges. Anything less than $25, there is no restocking fee.
Please message us if you have any questions or concerns BEFORE leaving feedback on Etsy!
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USPS FIRST CLASS MAIL INFORMATION:
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If any items are shipped via First Class Mail or First Class Envelope, please note that the tracking information Etsy provides is NOT a valid USPS tracking number. In order to get information about your item, Etsy uses a 3rd party app called Pitney Bows. You can track your item on their website here:https://tracking.pb.com/
*NOTE: Your tracking number would be a shorter number and start with a few '00'.
Previous orders have reported issues with tracking. We have found out that the tracking information provided by Pitney Bows is INACCURATE. To that end, after dealing with various customer issues and over a day wasted on calling around, we have found out that you cannot get a hold of anyone on the phone or email for further information. However we did determine from USPS that currently, USPS has stated that there is a 2-4 week delay in all First Class Mail & Envelope shipping. That is all the information we can provide at this time.
Please allow ample time for your package to arrive it it was shipped via one of these methods. If you have not received your item within 2-3 weeks after it was shipped, please message us and we will see what can be done. Shipping is completely out of our control, but we will do what we can to try and help. Thank you for your patience.
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HOLIDAY SHIPPING:
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I ship USPS Priority Flat Rate from the Chicagoland area ALWAYS (Holiday or not)!
Each item I create is HAND CRAFTED and MADE-TO-ORDER, thus I do NOT do any rush orders!
NO RUSH ORDERS ACCEPTED!
If you are looking for a product that is NOT Large Armor or the Masks, the fastest turnover time to ensure that you'll receive the product before the holiday in question is 2 weeks. If you order 2 weeks or more before the sed holiday, I will guarantee that I get my product out in time for the estimated shipping time to arrive before or on the holiday in question.
I AM NOT RESPONSIBLE OR LIABLE FOR ANY LATE PACKAGES DUE TO THE SHIPPING COMPANIES BEING DELAYED!!! I WILL NOT ACCOMMODATE FOR ANY LATENCY IN THE SHIPPING OF THE PACKAGE FROM THE SHIPPING COMPANIES!
Also, any items ordered closer than 2 weeks out to a holiday I CANNOT guarantee it's completion or arrival for the holidays. I will do my best, but again, I cannot guarentee anything. FOR SURE, I CANNOT DO ANY LARGER ORDERS OR LARGER ITEMS IN TIME FOR A HOLIDAY WITHOUT AT LEAST A MONTH'S NOTICE!
Check my announcements for exact dates to order by for the holidays to ensure you get your product made on time.